vs78's Privacy Policy

This Privacy Policy ("Policy") has been issued on behalf of the vs78 platform ("we", "us", or "vs78"). It explains what information we collect when you use our website and services, how that information is processed, and what your rights are. By continuing to use our services, you are considered to have accepted the terms of this Policy.

Section 01

Information We Collect

vs78 collects certain types of information from you in order to run its services smoothly. This information is collected from two sources — information you provide directly and information collected automatically from your browsing activity.

1.1 Information You Provide Directly

• Full name and username
• Email address and mobile number
• Date of birth (for age verification — for users aged 21+ only)
• Financial transaction details (deposit and withdrawal records)
• Payment method details (bKash, Nagad, Rocket, Upay)
• Support team communication history

1.2 Automatically Collected Information

• IP address and geographic location (at country level)
• Browser type, version, and operating system
• Device type (mobile or desktop)
• Time and duration of site access
• Pages visited and navigation history
• Cookie and session data

Section 02

Purpose of Data Use

Collected information is used for specific and lawful purposes. vs78 processes your information for the following reasons:

2.1 Account Management and Verification

Your information is used to create your account, verify your identity, and ensure secure login. Age verification is an essential part of this process, ensuring that only individuals aged 21 or older can use our services.

2.2 Financial Transaction Processing

The necessary information is used to securely process deposit and withdrawal transactions through your bKash, Nagad, Rocket, and Upay accounts. A record of every transaction is kept for security and transparency.

2.3 Customer Support

Our 24/7 live chat and email support ([email protected]) team accesses your account information to resolve your issues quickly and effectively.

2.4 Fraud Prevention and Security

We operate automated security systems to prevent unauthorized access, account hacking, and financial fraud. If unusual login or transaction patterns are detected, additional verification steps may be triggered.

2.5 Platform Improvement

We use analytical data to improve the user experience and enhance the platform's functionality. This analysis is conducted on the basis of aggregated data without revealing individual identities.

Section 03

Cookie Policy

vs78 uses cookies and similar technologies to improve your browsing experience and ensure the site functions correctly.

3.1 Essential Cookies

These cookies are necessary for the site's core functionality — such as maintaining login sessions, storing security tokens, and remembering your preferred language. Without these cookies, the site will not work properly.

3.2 Analytical Cookies

Cookies that help analyze site traffic and user behavior. The data obtained from these cookies remains anonymous and is used for statistical purposes only.

3.3 Cookie Controls

You can control or reject cookies by changing your browser settings. However, disabling essential cookies may cause some features of the site to stop working correctly.

Section 04

Data Sharing and Third Parties

vs78 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Necessary information is shared with the relevant payment providers to process financial transactions through bKash, Nagad, Rocket, and Upay. These providers operate under their own privacy policies.

4.2 Legal Obligations

We may be required to provide information to the relevant authorities in response to a valid court order, government directive, or legal process. In such circumstances, no information beyond what is legally required is shared.

4.3 Technology Partners

Trusted technology partners may access limited information to manage the site's security systems, game software, and infrastructure. They operate under strict confidentiality agreements (NDA) and may not use this information beyond delivering their services.

Section 05

Technical Measures for Data Protection

To ensure the security of your information, vs78 has adopted technical and organizational measures that meet international standards.

5.1 Protective Technologies

• SSL/TLS encryption — on all data transfers
• Firewall and intrusion detection system (IDS)
• Two-Factor Authentication
• Encrypted database storage
• Regular security audits and vulnerability testing
• Automated alert system for suspicious activity

5.2 Access Control

Only authorized personnel can access your information, and they operate under strict Role-Based Access Control. All access is logged and retained.

Section 06

Data Retention Period

We retain your personal information only for as long as is necessary to provide our services or to meet legal obligations.

• Active account data: for the duration the account remains active
• Financial transaction records: minimum five years from the date of the transaction
• Support communication data: up to two years after the issue is resolved
• Inactive account data: two years after the date of last activity

Once the defined retention period has passed, data is securely deleted or anonymized so that your identity can no longer be identified.

Section 07

Your Rights

As a user of vs78, you have the following rights regarding your personal information:

7.1 Right to Access

You may request from us at any time what information we hold about you. We will provide this information to you within a reasonable timeframe.

7.2 Right to Rectification

If there is any error or inaccuracy in your information, you may request that it be corrected. This can be done through your account settings or by contacting the support team.

7.3 Right to Erasure

In certain circumstances, you may request that your account and associated personal information be deleted. However, immediate deletion may not always be possible where legal obligations or ongoing transactions are involved.

7.4 Right to Restrict Processing

In certain cases, you may object to or request a restriction on the processing of your information. We will consider such requests after appropriate review.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team at: [email protected] — or via 24/7 live chat on the site.

Section 08

Protection of Minors' Data

vs78's services are intended solely for adults (aged 21+). We do not knowingly collect personal information from any minor. Age verification is mandatory at registration and our systems enforce this. If we become aware that a minor is using our services, their account will be closed immediately and the related data will be deleted.

Section 09

Policy Changes and Updates

vs78 reserves the right to update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify users through a public notice on the site. If you continue to use the site after any changes, you will be considered to have accepted the updated policy.

See the "Last updated" date at the top of this page — it always reflects the date of the most recent version.

Section 10

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.