Answers to all your questions at vs78

To log in from a new phone or computer, go to the vs78 Login page and enter your registered username and password. For security, an email or SMS verification step may be triggered when logging in from an unfamiliar device. Once verification is complete, you will access your account normally. If you log in on a public or shared device, make sure to log out of your session when done.

Create a strong password — at least 8 characters, including uppercase and lowercase letters, numbers, and a special character (such as @, #, !). Your username cannot be changed after the account is created, so choose it carefully at registration. Sharing your password with anyone is not safe.

First, check that Caps Lock is off and that you are entering the correct username. If the problem continues, use the password reset option. Clear your browser's cache and cookies, then try again. Multiple failed attempts may temporarily lock your account — in that case, contact the support team via 24/7 live chat and they will resolve it quickly.

Yes, you can update your email and phone number from account settings. However, identity verification is required before making changes for security reasons. Your current password will be requested when changing sensitive information. If you run into any issues, the support team will assist you.

Click the "Forgot password?" link on the login page. A reset link will be sent to your registered email address. The link is active for a limited time, so set your new password promptly. If you don't receive the email, check your spam folder or contact us via live chat.

At vs78, wagering is calculated on the bonus amount only — not on your deposit. For example: if you deposit ৳1,000 you receive a 120% bonus of ৳1,200. A 20x wagering requirement means you need to place ৳1,200 × 20 = ৳24,000 in bets. After that, winnings from the bonus can be withdrawn. The condition is straightforward and transparent.

Slots generally count at the full rate toward wagering. Live casino games, table games, or sports betting may count at a partial or different rate. To see which games apply while a bonus is active, check the bonus section of your account or ask via live chat — the support team will explain everything in Bengali.

No, the welcome bonus is given only once per account — up to 120% on your first deposit, with a maximum of ৳15,000. If the same person tries to claim the bonus by opening multiple accounts, those accounts may be suspended. Check the promotions section regularly for other ongoing offers and reload bonuses.

Yes, there is an option to cancel a bonus. Keep in mind, however, that cancelling a bonus will also forfeit the associated bonus balance and any winnings earned from it. To cancel a bonus, go to the bonus section in account settings or let the support team know via live chat.

If a match is left incomplete due to rain, bad light, or another reason and is declared a no-result, bets on that match are generally voided and the full stake is returned. If a result is declared via the Duckworth-Lewis method, bets are settled based on that result. Check the betting rules section for specific details.

Yes, vs78 supports accumulator bets. You can combine multiple selections into a single bet, and if each one wins, the total return multiplies. However, if even one selection loses, the entire bet is lost. Consider the risk before placing an accumulator — more selections means higher risk.

Markets such as match winner (which team wins), top batsman, top bowler, total runs over/under, over in which the first wicket falls, and run totals per over are very popular among Bangladeshi players. In-play betting also offers many fast-changing markets while a match is in progress.

Decimal odds are easy to understand: multiply your stake by the odds to get the total return. For example — at odds of 2.50, a ৳100 bet returns ৳250 in total, meaning a profit of ৳150. At odds of 1.50, the same bet returns ৳150 in total, a profit of ৳50. The higher the odds, the lower the chance of winning but the bigger the reward.

Yes, vs78 offers betting on BPL, T20 World Cup, IPL, and various other international tournaments. The types of markets may vary slightly by tournament — for example, BPL features markets based on local teams and players. Special markets are available for Bangladesh Tigers matches, which are of particular interest to local fans.

Deposits are usually credited almost instantly. If there is a delay, first check in your mobile banking app that the transaction was successful. Keep your transaction ID or reference number. If the deposit hasn't arrived within a few minutes, contact support via live chat with your transaction details — the support team will resolve it quickly.

vs78 accepts four mobile payment methods for deposits: bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum deposit amount is ৳500 for all methods.

The minimum deposit amount is ৳500 for all payment methods. The minimum withdrawal amount is ৳800. Successful withdrawals typically reach your mobile wallet within 15 minutes to 2 hours. Transacting in slightly larger amounts rather than many small ones makes the process smoother.

Log in to your vs78 account and go to the cashier or deposit section. Select Nagad as your payment method. Using your Nagad app or dial code (*167#), send money to the vs78 Nagad number shown on screen. Enter the amount and reference number correctly. Once successful, the balance will be credited within moments.

Some common warning signs: spending beyond your budget, feeling a strong urge to bet again to recover lost money, prioritising gambling over family or work, being unable to stop playing, and feeling restless or anxious. If you notice these signs, take a break immediately and seek help. You can find more details on our responsible gambling page.

Yes, vs78 takes responsible gaming seriously. Account settings allow you to set daily, weekly, or monthly deposit limits. A limit takes effect immediately once set, but increasing it requires a cooling-off period, giving the player time to reflect. See the responsible gambling page for more information.

Contact the support team via vs78's 24/7 live chat or by email at [email protected] — they will assist you with setting account limits, taking a temporary break, or activating a permanent self-exclusion. For external support, you can reach out to national mental health and social services organisations.

No. vs78 is for players aged 21 and above only. Age is verified when opening an account and you may be asked to provide identification on request. It is your responsibility to ensure no minors have access to your account. If there are minors in your household, use parental control software on your devices.

A cooling-off period temporarily suspends your account for a set time (such as 24 hours, 7 days, or 1 month). Once the period ends, the account is reactivated automatically or upon a new request. Self-exclusion is longer-term — reopening an account while self-exclusion is active is much harder. Both options can be set up through support.